Frequently Asked Questions
Everything you need to know about your SodaStream experience, from shipping to carbonation tips.
How long does shipping take for sparkling water makers?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for SodaStream machines?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund, minus shipping costs.
How do I exchange my empty CO2 cylinders?
Our Gas Exchange program allows you to swap empty cylinders for full ones at a discounted price. You can do this through our website by ordering an exchange kit or at participating local retailers.
Are SodaStream carbonating bottles BPA-free?
Yes, all SodaStream plastic carbonating bottles are BPA-free and designed to withstand the pressure of carbonation. Please check the expiration date printed on the bottle to ensure safety and quality.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options through services like Afterpay or Klarna.
What should I do if my machine stops carbonating?
First, ensure the CO2 cylinder is tightly screwed into the machine. If the cylinder is empty, it will need to be replaced. If issues persist, our customer service team is available to assist with troubleshooting or warranty claims.